Refund policy

Thank you for shopping with Damselfly. We want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions. By placing an order or making a purchase, you agree to the terms set forth below along with our Privacy Policy and Terms of Service.

Returns:

Due to the perishable nature of our products, we do not accept returns. All sales are final.

Damaged or Incorrect Items:

In the event that your order arrives damaged, or you receive the wrong item, please contact us within 24 hours of receiving your order. Photographs of damaged goods are required.

Special Events:

For weddings, large events, or special orders, please refer to the event contract or agreement for cancellation and refund policies.

How to Contact Us:

For any questions, claims, or concerns related to our Return and Refund Policy, please contact:

• Email: info@damselflydesigns.net
• Phone: (914) 533-6500

We aim to respond to all inquiries within 24 business hours.

Changes to the Policy:

We reserve the right to change our Return and Refund Policy at any time. Any changes will be updated here on our website.